With the boom that Saskatoon has been experiencing over the past years, there have been some serious changes in the employees in town.  You see, the "good" employees have moved from the entry level jobs (such as fast food, retail sales, etc.) to higher paying jobs.  With their glowing resumes and references, they have had no problems getting new jobs.

The result of the good staff moving, has left a void to be filled by the mediocre or poor employees.  Taking a look at the help wanted signs down every street, the businesses are in a position where they need bodies to work, so they hire these people that don’t do a good job.

The result of this …

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As a business owner or entrepreneur, you hire employees to do a good job and help free up your time to make more money. From time to time, you may hire or promote someone that cannot perform their duties appropriately, or lack the competence for the position they have been assigned.

This lack of competence can affect your bottom line by lost sales, lost profit, and customer dissatisfaction. As soon as this problem has been identified, it must be dealt with immediately: either through retraining or job reassignment (through possible demotion or termination.)

An Example of the Cost of Job Competence:

Consider that you own a computer store. A customer decides to purchase a laptop. Arriving at …

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